Troubleshooting

1. Check power connection: See if the unit is plugged into the rear receptacle of the unit and a working electrical outlet.  Sometimes the plug in the back of the unit comes out a bit. Make sure it is in all the way.
2. Check front cover: see if the unit’s front cover is in place and tightly shut. The Ultrafine 468 has a safety switch which deactivates the machine if the cover is not completely on. To be sure that the cover is in place, remove and put the front cover back on seeing to it that the inner lock pin located on the bottom edge of the front screen frame is placed in the interlock switch.
3. Check if the fuse is blown.
4. If suggested steps have been taken and problems persist, please contact Air Intellipure’s Technical Support Center for further examination by a trained technician.
   Hours: 8:00 AM to 5:00 PM, Monday to Saturday, excluding holidays
   Mobile/Viber Number : 0908 895 7873

For the Ultrafine 468

The DFS and its system can be turned on or off by pressing the button – a red light indicates that the DFS is off or needs servicing. Sometimes it can be accidentally turned off, so try pressing the DFS button to toggle it back on.

If this does not work, it is time for the high energy grid to be cleaned. For instructions on how to clean the grid, please click here.

You can also clean your pre-filter with a vacuum wand. We recommend doing this every 2-3 months.

For the Compact

You can use a vacuum wand to gently clean your pre-filter. We recommend doing this every 2-3 months.

For the Ultrafine 468 and Compact, If the DFS light remains on after cleaning, please contact an Air Intellipure Technical Support agent.

Hours: Monday – Saturday, excluding holidays: 8:00 AM to 5:00 PM Mobile/Viber Number : 0908 895 7873

If your Intellipure unit is making a noise of any sort, please turn the unit off and unplug it, and contact an Air Intellipure Technical Support agent to help troubleshoot your device.

Hours: 8:00 AM to 5:00 PM, Monday to Saturday, excluding holidays
Mobile/Viber Number : 0908 895 7873

Sometimes unplugging your Ultrafine 468 without turning it off first will cause a glitch in the system which is resolved by doing a “hard reset”:

1. Unplug the machine and then plug it back in.
2. When the initial sequence of lights flashes across the touchpad, unplug the machine immediately before it can finish flashing.
3. Afterward, you can plug the unit in again and this time allow it to finish the sequence.
4. After coming back on your power button should be illuminated with a dim blue light
5. The machine may now be turned back on with the power button

If suggested steps have been taken and problems persist, please contact Air Intellipure’s Technical Support Center for further examination by a trained technician.

Hours: 8:00 AM to 5:00 PM, Monday to Saturday, excluding holidays
Mobile/Viber Number : 0908 895 7873

When the filter lifespan has been reached, the indicator turns from white to red to let you know that it is time for the filter to be changed.

• #1 suggests replacement for Pre-Filter
• #2 indicates replacement for Main Filter and
• #3 suggests replacement for Post Filter

After replacing the filter, press the respective filter light button for 5 seconds to reset the timers and let the machine run for 2 to 3 hours to save the resetting made.